1. Introduction — Why Privacy Matters to Bett99
At bett99, we understand that trust is the foundation of every healthy relationship between a platform and its users. You place your trust in us when you register an account, make a deposit, and share personal information. Our responsibility is to honour that trust fully — not merely to comply with the law, but to genuinely safeguard your data in the way you would expect from a world-class platform.
This Privacy Policy covers all services provided through the bett99.bio website, the bett99 mobile app for Android and iOS, and any other digital platforms operated by bett99. It applies to all registered users as well as visitors who simply browse our website.
2. Information We Collect
2.1 Information You Provide Directly
When you register a bett99 account, we collect the following information:
- Identity information: Full name, identity card number (MyKad), date of birth, and gender.
- Contact information: Email address, phone number, and residential address.
- Financial information: Bank account number, account holder name, and e-wallet details for deposit and withdrawal purposes.
- KYC Documents: A copy of your national ID, passport, driver's licence, or bank statement for identity verification.
2.2 Information Collected Automatically
Every time you use the bett99 platform, our systems automatically record:
- IP address and device information (device type, operating system, browser version).
- Session data includes login times, session duration, and gaming activity.
- Transaction history — deposits, withdrawals, and bonus records.
- Cookie data and similar tracking technologies to enhance the user experience.
3. How We Use Your Information
Every piece of information we collect has a clear and legitimate purpose. bett99 uses your data to:
- Process account registration and identity verification (KYC) securely.
- Process deposits and withdrawals accurately and promptly to your bank account or e-wallet.
- Detect and prevent fraud, money laundering, and other suspicious activities.
- Personalise your gaming experience — including relevant game recommendations and promotional offers.
- Send important account-related communications, including transaction confirmations and security notices.
- Meet legal obligations and reporting requirements of the relevant authorities.
- Enhance our products and services based on aggregated user behaviour analysis.
4. Data Encryption and Security
Bett99 invests seriously in security infrastructure to protect your data. All communications between your device and bett99 servers are protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia. This means every piece of information you submit, whether login credentials, bank account numbers, or personal data, is fully encrypted and unreadable by unauthorised parties.
In addition, bett99 employs two-factor authentication (2FA) for an extra layer of account protection. Our data servers are secured by multi-tiered firewalls, real-time intrusion detection systems, and periodic security audits conducted by qualified independent third parties.
Access to users' personal data within the bett99 team is restricted to staff who genuinely need it to perform their duties, and all staff are bound by strict confidentiality agreements.
5. Data Sharing with Third Parties
Bett99 does not sell, rent, or trade your personal data to any third party for marketing purposes. We only share your data in very limited and specific circumstances:
| Data Recipients | Purpose of Sharing | Legal Basis |
|---|---|---|
| Payment processors (FPX, e-wallets) | Verify and process deposit and withdrawal transactions | Contractual requirement |
| KYC service providers | Identity verification and fraud prevention | Legal obligation |
| Government authorities | Comply with court orders or official investigations | Legal obligation |
| Licensed game providers | Verify player eligibility and comply with responsible gambling limits | Legitimate interest |
| Cloud service providers | Secure data storage with data processing agreements | Legitimate interest |
All third-party partners who receive your data are contractually bound to use it only for the stated purposes and must adhere to data protection standards comparable to those of bett99.
6. Cookies and Tracking Technologies
Bett99 uses cookies to enhance your browsing experience. There are several types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance cookies: Collect anonymous data on how users interact with the website to help us improve the platform.
- Functional cookies: Remember your preferences such as language and display settings so you don't need to reconfigure them each time you return.
- Marketing cookies: Used to display relevant promotions to you within the bett99 platform only, not on external websites.
You can manage your cookie settings through your internet browser. Please note that disabling essential cookies may affect certain functions of the bett99 platform.
7. Your Rights as a User
As a registered bett99 user, you have the following rights regarding your personal data:
To exercise any of these rights, contact the bett99 support team via 24/7 live chat or our official email. We will process your request within 14 business days. In cases where we need to verify your identity before responding, we may require a little additional time.
Please note that the right to data erasure may be limited in situations where we are legally required to retain certain records, such as financial transaction records for anti-money laundering purposes.
8. Data Retention Period
Bett99 retains your personal data for as long as your account is active and for a reasonable period thereafter, depending on the type of data:
- Account and identity data: Retained for the duration of the active account and 5 years after account closure, in compliance with anti-money laundering legal requirements.
- Financial transaction records: Retained for 7 years in line with financial reporting requirements.
- Customer support communication logs: Retained for 3 years from the date of your last interaction.
- Session data and activity logs: Retained for 12 months for security purposes and dispute resolution.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
9. International Data Transfers
Some bett99 operations involve service providers that may store or process data outside Malaysia. In such cases, bett99 ensures that all international data transfers are protected by adequate safeguards, including standard data processing agreements and rigorous security assessments. We do not transfer your data to countries that lack comparable data protection standards.
10. Changes to This Privacy Policy
Bett99 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. Any material changes will be communicated to you via your registered email and an in-platform notice at least 14 days before taking effect. Continued use of the bett99 platform after the effective date constitutes acceptance of the updated policy.
For any privacy-related enquiries, concerns, or complaints, our team is available to assist you via live support 24 hours a day, 7 days a week. We are committed to addressing every privacy enquiry thoroughly and in a timely manner.